Self Storage FAQs
Do you have equipment available to use – such as pallet trucks?
Yes, we have multiple pallet trucks, trolleys and cages to help you get your belongings in & out of your unit – all of which are always available free of charge.
How secure is the site?
The site is covered by a brand new 24 hour CCTV system and protected by a police response BT redcare Grade 3 burglar and fire alarm system. For added peace of mind all our units come with free insurance and a site manager is always around to keep their eye on things.
What payment methods do you accept?
We accept Cash, Cheque and all major Debit & Credit Cards. If you are planning on staying for more than a month to make things easy you would normally be put on a monthly standing order – although the choice is yours.
What size are the storage units?
We have units in the following sizes: 25, 35, 50, 75, 100, 125, 150, 175 and 200 square foot – so whatever your requirements, we have a option to suit you.
How much space will I need?
This obviously depends on what it is you are storing. Our Size Guide will give you a rough idea of what each of the units will hold, but if you want a more detailed answer contact us and we will be happy to discuss your individual situation. Often the best solution is to turn up on the day and see what is the smallest unit your items will fit in.
What do I need to have with me to move in?
1 form of photographic ID, a padlock - either bring your own or buy one from our store, a method of payment and your bank details to set up a monthly standing order.
Do you have a loading area?
Yes, we have a large indoor loading area right next to the units, so you can stay warm and dry whilst you load/unload your vehicle – even if your vehicle is a removals truck.
Is parking available?
Yes, we have ample free parking available on site.
Do I have to give you notice when I want to move out?
No, it is company policy to keep things simple. When you want to leave, simply turn up on the day, inform the site manager that you want to terminate your rental and move your possessions out – it’s that simple. The site manager will then sort out a refund for any unused weeks that you may have paid for.
I am a business – can I reclaim the VAT on my storage charges?
Yes, we provide full VAT invoices, and can invoice you over whatever period suits you.
Do I have to sign up for a minimum length?
No, we rent our units by the week, if you want to stay for just one week then that’s fine with us, and you won’t get penalised for doing so - there are no admin fees or moving in fees when you sign up.
Do I need to make an appointment to visit/collect my goods?
No, Red Rose Self Storage is open weekdays 9:00 – 18:00 and 10:00 – 16:00 on a Saturday you can turn up as often as you like during these hours. Should you need access outside these hours this can often be arranged.
